MQM 227

Operations Management

Fall 2003

MaryKay Rotsch  Email

23A Williams Hall

Phone:  438-5885

DEPARTMENT OF MANAGEMENT AND QUANTITATIVE METHODS

COLLEGE OF BUSINESS

ILLINOIS STATE UNIVERSITY

FALL 2003

College of Business Mission

The College of Business provides a student-centered learning environment to develop the business skills and appreciation for continuous learning necessary to succeed in a dynamic global economy.  Our high quality programs develop ethical, knowledgeable, and technologically competent business professionals.  We strive to do this to further the University mission of providing a premier educational experience to undergraduates and to students in select graduate programs. 

Students enrolled in College of Business classes are expected to maintain high standards of ethical conduct within the classroom and when completing assignments, projects, and/or exams.  Plagiarism and other forms of academic dishonesty such as cheating will not be tolerated.  Students are expected to provide appropriate citations for non-original writing even if the original work is paraphrased.  Penalties for plagiarism and other forms of academic dishonesty may be severe.  ANY VIOLATION OF ACADEMIC INTEGRITY WILL AUTOMATICALLY RESULT IN AN F.

 COURSE INFORMATION

            Instructor:                              MaryKay Rotsch

            Course Number & Title         MQM 227 – Operations Management

            Prerequisites

Students must have met the prerequisites in order to remain in the class.

            Credit Hours                          3 hrs.

            Time and Location           10:00 – 10:50 a.m.                   MWF   CVA 151

                                                    12:00 – 12:50 p.m.                  MWF   CVA 147

            Phone/E-mail                           438-5885, mcrotsc@ilstu.edu

            Office Location                      WIH 23A – Basement level

            Office Hours                           MW     11:00 – 11:30 a.m., and by appointment

RESOURCES/MATERIALS

            Textbook(s), Reading Materials, etc.    –    Gaither, Norman. Production and Operations Management, Dryden, 2002, 9^th edition.

COURSE COMPETENCIES

Students should be able to:

1.      Demonstrate an understanding of the importance of the strategic role of the operations function in economic performance of any service or manufacturing organization.

2.      Demonstrate an understanding of the importance of quality management in the success of service and manufacturing organizations.

3.      Discuss the operations manager's responsibilities and major decision problems in service as well as manufacturing organizations.

4.      Demonstrate an understanding of the interrelationships between operations and other functional areas such as marketing and finance, and explain the impact of operations decisions on other functional areas.

5.      Discuss the global context in which operations decisions are made.

6.      Demonstrate an understanding of the application of computers and quantitative methods as tools to the operations decision making process.

7.      Apply and develop skills relating to problem solving, oral presentation, written presentation, and teamwork.

Assignments/Homework:

You are requited to do the homework which will be assigned on a regular basis. HOMEWORK MUST BE TYPEWRITTEN.  Homework is due at the beginning of the class on the specified due date.  Late homework will NOT be accepted.  Homework should be neat.  All problems must be labeled.  The students’ typed name must be in the upper right-hand corner of the paper.  If more than one piece of paper is used, the papers must be stapled together (not paper clipped or bent).  Occasionally it could be easier for the student to show the answers typed on the first page of the homework, but this is only acceptable when ALL of the students pencil calculations are also attached with a staple.

If a student disagrees with the grading of any quizzes or homeworks, the student must submit their argument in detail in writing to the instructor by the next class period after receiving the quiz or homework.  The paper stating the students’ argument should be stapled on top of the document under discussion.

Material Coverage:

Students are responsible for the subjects covered in lectures, and all assigned textbook materials, even though they may not be completely covered in class. You are expected o bring your textbook and working calculator to class at all times.

GRADING POLICIES

            Examination #1                                    100 points

            Examination #2                                    100 points

            Examination #3                                    100 points

            Examination #4                                    100 points

            Cumulative Homework & Quizzes          60 - 120 points

            Final Group Presentations                      100 points

                                                                       560 – 620 points

The course grade will be based on exam scores, homework, quizzes, and your final group presentations.

                        A         ≥  90% of Total Points

                        B          80-89% of Total Points

                        C         70-79% of Total Points

                        D         60-69% of Total Points

                        F          BELOW 60% of Total Points  

Students are responsible for the subjects covered in lectures, and all assigned textbook materials, even though they may not be completely covered in class.  Unless pre-arranged, or for a very valid reason, absolutely no makeup exams will be allowed.

Any student in need of a special accommodation should contact the staff in the Office of Disability Concerns at 438-5853 (voice) or 438-8620 (TDD).